FAQs
- Home
- FAQs
Have Any Questions on your minds!
We know choosing the right software can raise a lot of questions. That’s why we’ve put together answers to the most common ones
General Questions
1. What is Om Lead?
Om Lead is an AI-powered SaaS platform that helps you find, verify, and convert business leads faster — all in one tool. It combines lead generation, email verification, and email marketing automation into a single workflow.
2. Who can use Om Lead?
Om Lead is ideal for B2B startups, agencies, SaaS founders, freelancers, consultants, and marketing teams looking to automate client acquisition or outreach campaigns.
3. What makes Om Lead unique?
Unlike other tools that only cover one function, Om Lead brings three essential growth features together — verification, generation, and marketing automation — backed by AI. You also don’t need to buy all modules; you can subscribe to just what you need.
4. Is Om Lead AI-based?
Yes! Om Lead uses AI for writing and optimizing email content, improving deliverability, suggesting follow-ups, and detecting spam triggers.
5. Is Om Lead free to use?
Yes. Om Lead offers a freemium plan with limited usage so users can test its full capabilities before upgrading.
6. What industries does Om Lead cater to?
Any business that needs to send emails or generate leads can use Om Lead — including marketing, SaaS, real estate, recruitment, IT, education, and consulting.
7. Does Om Lead require technical skills?
Not at all. The interface is no-code and beginner-friendly, with easy campaign setup, drag-and-drop imports, and AI suggestions.
Product & Features
1. What are Om Lead’s main features?
- Lead Generation — Find verified B2B leads with company and contact details.
- Email Verification — Validate addresses in bulk to avoid bounces.
- Email Marketing Automation — Design and send multi-step campaigns with follow-ups.
- AI Outreach Assistant — Auto-generate personalized emails and subject lines.
- Analytics Dashboard — Track campaign performance in real-time.
2. Can I send cold emails from Om Lead?
Yes, Om Lead supports compliant cold outreach campaigns using verified data and automated follow-ups.
3. Does Om Lead integrate with CRMs?
Yes, Om Lead offers CRM integrations via API and native connectors for tools like HubSpot, Pipedrive, and Zoho
4. What kind of data can I get from Om Lead’s Lead Generator?
You can find details such as company name, website, employee size, contact emails, LinkedIn profiles, industry tags, and more.
5. Can I import my own email list?
Yes, you can import contacts using CSV or Excel, and Om Lead automatically validates them before use.
6. Can I track who opens or replies to my email?
Yes, the platform includes open tracking, click tracking, and response metrics with campaign-wise analytics.
7. Does Om Lead support multi-user access?
Yes, team and agency plans allow multiple users with role-based access control.
8. How does AI help in Om Lead?
AI helps you create subject lines, write follow-ups, segment leads, and predict engagement likelihood for better campaign results.
Pricing Package
1. What’s included in each pricing package?
Each pricing package includes a specific set of features, usage limits, and support options, designed to match different needs and budgets for individuals or teams.
2. Can I request a custom package?
Yes, you can request a custom package tailored to your specific needs, with personalized features, usage limits, and support options to suit your goals.
3. Are revisions included in the price?
Yes, revisions are included in the price, within the agreed scope, to ensure the final result aligns with your vision and requirements.
4. Is development included in the design packages?
Development is not always included in the design packages, but we offer combined design-and-development options if you need a complete end-to-end solution.
5. Can I upgrade my package later?
Yes, you can upgrade your package at any time to access additional features, higher limits, and enhanced support without disrupting your ongoing work.
Billing & Subscription
1. . What payment methods are accepted?
Om Lead accepts credit/debit cards, UPI, PayPal, and online banking options globally.
2. Do I need a contract to use Om Lead?
No long-term contracts. All plans are month-to-month or yearly.
3. What is the refund policy?
Om Lead (a product of Vital Outsol Pvt. Ltd.) has a no-refund policy. In case of accidental or duplicate transactions, you can contact support@omlead.com for resolution.
4. Can I upgrade or downgrade my plan anytime?
Yes. You can switch plans directly in your dashboard, and changes take effect immediately.
5. Will prices appear in INR or USD?
The system automatically detects your location and displays pricing in INR (India) or USD (global users).
6. Are taxes included in the plan cost?
All prices are exclusive of applicable taxes (GST or VAT), shown during checkout.
7. Does Om Lead offer agency or reseller pricing?
Yes, bulk and reseller pricing is available upon request for agencies managing multiple client accounts.
Technical & Account Setup
1. How do I connect my email to Om Lead?
Go to Settings → Email Accounts → Connect Account, choose your email provider, and authenticate via OAuth or SMTP.
2. Which SMTP ports are supported?
Ports 587 (TLS), 465 (SSL), and 25 (non-secure) are supported.
3. Does Om Lead support email warm-up?
Yes, Om Lead automatically warms up your email accounts and adjusts sending volume to improve deliverability.
4. Can I use my own domain for sending?
Yes, Om Lead allows custom domain integration for better branding and sender reputation.
5. How does Om Lead ensure data security?
Data is stored with AES-256 encryption, and transmission is secured via HTTPS (SSL).
6. Can I access Om Lead from mobile devices?
Yes, Om Lead is mobile responsive, and a dedicated mobile app is in development.
7. Can I reset my password or recover my account?
Yes. You can use the “Forgot Password” link or contact support for account recovery.
Compliance & Privacy
1. Is Om Lead GDPR and CAN-SPAM compliant?
Yes. Om Lead fully complies with GDPR, CAN-SPAM, and Indian Data Protection laws.
2. Where is user data stored?
Data is securely hosted on Tier IV cloud servers with backups in India and North America.
3. Does Om Lead share data with third parties?
No. Data is never shared, sold, or rented to any third-party advertisers.
4. Can I request data deletion?
Yes, send a request to support@omlead.com, and your account and associated data will be permanently deleted.
5. Does Om Lead store my email passwords?
No. Passwords are never stored in plaintext — OAuth or encrypted tokens are used for authentication.
6. What is the parent company of Om Lead?
Om Lead is developed by Vital Outsol Pvt. Ltd., headquartered at:
First Floor, 169, Sona Complex, Kansa Chokadi, Visnagar, Mahesana, Gujarat, India – 384315.
Advanced & API
1. Does Om Lead have an API?
Yes. Developers can use Om Lead’s API for lead fetching, campaign creation, and report extraction.
2. What programming languages work with the API?
Om Lead API supports REST and can be used with Python, Node.js, PHP, or any HTTP-based client.
3. How can I get API documentation?
API documentation is available on the Developer Portal (coming soon within your Om Lead dashboard).
4. Is API usage included in every plan?
API access is available in Pro and Enterprise plans.
5. Can I use Om Lead for white-label solutions?
Yes, white-label and OEM licensing are available for enterprise clients.
Troubleshooting & Support
1. My email verification failed. What should I do?
Check if your file follows the CSV format and that emails are valid business addresses. You can re-run verification credits for free on failed checks.
2. My campaign emails are not sending — why?
Verify your SMTP connection, sending limits, and that your account isn’t paused for warm-up.
3. How long does support take to respond?
Most queries are resolved within 24 hours on business days.
4. Does Om Lead offer onboarding assistance?
Yes! You’ll get video tutorials, live demos, and a resource library inside the Help Center.
5. How can I contact support?
Email support@omlead.com or use the chat widget on your Om Lead dashboard.